Programmers create what they want, not what users need.
What is the problem?
Programmer-users need only create what they want, and have no obligation to create what the illiterate "users" want.
Programmer-users are not slaves who have to satisfy the illiterate "users".
The illiterate "users" are like kids in a candy store. They want everything and do not know what they really need.
Illiterate users should educate themselves to become programmer-users. That way, they will know their true needs and how to fulfill those needs.